Refund policy
Refund & Return Policy
Our 90-Day Money-Back Guarantee
We want you to feel completely confident in your Nebumed. If you’re not satisfied for any reason, you can return it within 90 days of delivery for a full refund of the product price. No hassle, no hard questions.
How to start a return
- Email us at [support@nebumed.co] with your order number and the reason for your return.
- Our team will reply within 1–2 business days with return instructions and the return address.
- Pack the nebulizer and its accessories securely and send it back using the instructions provided.
Please don’t send items back without contacting us first. Returns sent without return instructions may be delayed.
What can be returned
- Nebumed Portable Nebulizer: returnable within 90 days, even if it has been used. Please include the device, charger and carry bag.
- Masks and mouthpieces: for hygiene reasons, you don’t need to send back used masks or mouthpieces. Please dispose of them safely.
- Sterile Saline Pods: returnable only if unopened and sealed, in their original packaging. Opened or used pods can’t be returned, for safety and hygiene reasons.
- Kits and bundles: you can return the full kit, or individual items, within 90 days. Bundles returned in part are refunded for the items returned.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it to your account.
Shipping costs are non-refundable. [Return shipping is paid by the customer, unless the item arrived damaged or defective. / We’ll send you a free prepaid return label.]
Damaged, defective or wrong items
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We’ll send a replacement or issue a full refund, at no cost to you, including return shipping.
Warranty
Every Nebumed Portable Nebulizer comes with a 2-year warranty against manufacturing defects. After the 90-day return window, warranty claims are handled by repair or replacement. Contact [support@nebumed.co] to make a claim.
Exchanges
Want a different kit or accessory? Contact us and we’ll help you swap it.
Late or missing refunds
If you haven’t received your refund after 10 business days, first check with your bank or card provider. If you still need help, email [support@nebumed.co] and we’ll sort it out.
Contact us
Email: [support@nebumed.co]
Website: www.nebumed.co
Last updated: October 2026